Frequently Asked Questions
Everything you need to know about shopping at Badminton HQ.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for delivery within 1-2 business days.
Do you offer a professional racket restringing service?
Yes, we provide professional restringing services. You can select your preferred string and tension on the product page before adding a racket to your cart.
What is your return policy for badminton shoes and apparel?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that used rackets or customized strings cannot be returned.
Are all the products on your site genuine?
Absolutely. Badminton HQ is an authorized retailer for all brands we carry, including Yonex, Victor, and Li-Ning, ensuring 100% product authenticity.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking link and a unique tracking number to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.